Terms of Service
Service terms and usage policies for TechLead IT project management services.
Service Provider Information
Service Agreement Scope
These Terms of Service ("Terms") govern your use of TechLead's IT project management services and website. By accessing our services or website, you agree to be bound by these Terms. These Terms establish the framework for our professional relationship and service delivery.
This agreement was last updated on September 2nd, 2025, and applies to all current and future service engagements. Please review these Terms carefully before engaging our services.
Service Usage Terms
1 Acceptable Use Policy
Our IT project management services are designed for legitimate business purposes. You agree to use our services in compliance with all applicable laws and regulations.
- Services must be used for lawful business activities only
- Respect intellectual property rights of all parties
- Maintain confidentiality of proprietary information
- Cooperate professionally with our project management team
- Provide accurate information required for service delivery
2 Permitted and Prohibited Uses
Permitted Uses
- • Digital transformation projects
- • Agile project management
- • Portfolio management consulting
- • Process improvement initiatives
- • Technology strategy development
Prohibited Uses
- • Illegal or unethical activities
- • Violation of intellectual property
- • Misrepresentation of service scope
- • Interference with service delivery
- • Sharing confidential information
3 Service Access Requirements
To access our services, you must meet certain requirements and maintain appropriate access credentials.
- Valid business entity or authorized representative
- Accurate contact information and business details
- Commitment to project timelines and deliverables
- Adequate resources for project collaboration
- Agreement to payment terms and conditions
4 Fair Usage Guidelines
Our services are delivered based on agreed project scope and resource allocation. Fair usage ensures quality service delivery for all clients.
- Respect agreed meeting schedules and response times
- Provide timely feedback on deliverables and milestones
- Maintain reasonable communication frequency
- Use allocated resources efficiently and appropriately
- Honor project scope boundaries and change procedures
Account and Access Management
Account Creation Requirements
- • Valid business registration documentation
- • Authorized contact person designation
- • Accurate financial and billing information
- • Project requirements documentation
- • Acceptance of service terms and conditions
Account Security Responsibilities
- • Maintain confidentiality of login credentials
- • Promptly report any security incidents
- • Use secure communication channels
- • Protect proprietary project information
- • Comply with data protection requirements
Account Suspension Terms
- • Non-payment of agreed service fees
- • Violation of acceptable use policies
- • Breach of confidentiality agreements
- • Failure to provide required project information
- • Repeated non-compliance with service terms
Multiple Account Policies
- • One primary account per business entity
- • Multiple projects under single account allowed
- • Separate billing arrangements available
- • Cross-project resource sharing permitted
- • Consolidated reporting and management
Service Availability and Modifications
Service Uptime and Maintenance
We strive to maintain consistent service availability while acknowledging that some scheduled maintenance and unforeseen circumstances may occur.
Regular Hours
Monday-Friday, 9:00-17:00 CET
Response Time
24-48 hours for standard inquiries
Emergency Support
Available for critical project issues
Feature Availability and Updates
Our service offerings may evolve to better serve client needs and incorporate industry best practices.
- New methodologies and frameworks may be introduced
- Existing service features may be enhanced or modified
- Additional tools and technologies may be incorporated
- Service delivery processes may be optimized
- Clients will be notified of significant changes in advance
Geographic Service Restrictions
Our primary service area is Cyprus and the European Union, with consideration for international projects under specific arrangements.
- • Primary service area: Cyprus and EU member states
- • International projects considered case-by-case
- • Remote service delivery available globally
- • Local compliance requirements must be met
- • Time zone coordination for global projects
Intellectual Property Rights
Content Ownership
Intellectual property rights are clearly defined to protect both parties' interests and ensure appropriate use of materials and deliverables.
TechLead Owned
- • Methodologies and frameworks
- • Template documents and tools
- • Training materials and resources
- • Software and proprietary systems
Client Owned
- • Business data and information
- • Customized deliverables and reports
- • Project-specific documentation
- • Implementation results and outcomes
License Grants and Usage Rights
We grant you appropriate usage rights for service deliverables while retaining ownership of our proprietary methodologies.
- Non-exclusive license to use delivered project materials
- Right to implement recommended processes and procedures
- Permission to adapt deliverables for internal business use
- Restriction on redistribution of proprietary methodologies
- Obligation to maintain attribution for TechLead materials
Copyright and Trademark Protection
Both parties respect and protect intellectual property rights throughout the service relationship.
All trademarks, service marks, and trade names used in connection with our services remain the property of their respective owners. Unauthorized use of protected intellectual property is strictly prohibited.
Service Updates and Changes
We may update these Terms of Service periodically to reflect changes in our services, legal requirements, or business practices.
Notification Process
- • Email notification to registered contacts
- • Website posting of updated terms
- • 30-day notice for material changes
- • Opportunity to review and accept
Your Options
- • Continue using services under new terms
- • Request clarification on changes
- • Terminate service agreement if needed
- • Complete current projects under existing terms
Questions About These Terms
If you have questions about these Terms of Service or need clarification on any provision, please contact us using the information provided at the top of this page.
For immediate assistance with service-related questions, you can also reach us through our main contact form or by calling our office during business hours.